Process
Map it, name it, scope it, build it, hand it over.
Five stages. The first two happen before anyone commits to anything, and either can end with us telling you there is no system worth building.
- 01
Map
We work through how the job actually gets done today, tool by tool, including the steps nobody wrote down. This is where the real seam usually turns out to be somewhere other than where it was reported.
- 02
Name the seam
We tell you which join is costing the most, and whether it is worth building. If the fix is a change to the process, that is the answer, and there is no project.
- 03
Scope to a finished system
A written scope of what the thing does, what it deliberately does not do, and who owns it once it exists. Scoping to a finished system is what stops it becoming permanent.
- 04
Build in your stack
Against your data, in your tools, in stages you can see as they land. Nothing is replaced that does not need replacing: the CRM, the ERP and the ledger usually all stay.
- 05
Hand it over
Documentation and a walkthrough with whoever will own it. The measure of a finished engagement is that your team can run and change the thing without calling us.
Start with the seam that is costing you the most.
A first call is a scoping conversation. If there is no system worth building, we will say so.