Work

Systems we built

Each one is described by the work, not the client’s name. Switch any study to Before to see what it replaced.

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01 · CRM and automation

Lead management and sales automation

A commercial driving academy

sign-up month of the year, after the system went live: No. 1sign-up month of the year, after the system went live
assignment, follow-ups and messages automated: Zoho CRMassignment, follow-ups and messages automated

A lead flow in Zoho CRM that assigns each new lead, sends the follow-ups and messages, and moves the status along without anyone touching it.

New leads answered much faster. Repetitive follow-up work now runs on its own. Every lead handled the same way. Helped bring in more sales and sign-ups. The academy's highest monthly sign-up volume of the year came after the system went live.

Zoho CRM, Deluge, Workflows, APIs, Webhooks, Integrations

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02 · Custom software and DevSecOps

A SaaS product taken through SOC 2

A US developer-tools company

Type I and Type II: SOC 2Type I and Type II
on ECS, with RDS and ElastiCache: Heroku to AWSon ECS, with RDS and ElastiCache
editor plugins, plus a Homebrew package: 3editor plugins, plus a Homebrew package

The backend, the web app, editor plugins for VS Code, JetBrains and Atom, and a Homebrew package
Subscription billing on Stripe, with sign-in through Auth0
A move from Heroku to AWS on ECS, with RDS and ElastiCache, and the CI/CD pipelines that deploy it
A GitHub App that replays pull requests, AI summaries on AWS Bedrock, and daily stand-ups posted to Slack
An on-premises edition, deployed with Terraform
SOC 2 Type I and Type II, with penetration testing arranged along the way

Python, React, Stripe, Auth0, Amazon ECS, AWS Bedrock, Terraform, GitHub Actions

Close-up of a brushed steel kiosk panel, its card slot and screws catching warm light

03 · DevSecOps

Certificate-based security for a kiosk fleet

Self-service kiosks in financial services

a certificate for every kiosk: mTLSa certificate for every kiosk
deployed with Helm and GitHub Actions: EKSdeployed with Helm and GitHub Actions
alerts through Lambda and SNS: CloudWatchalerts through Lambda and SNS

The platform the kiosks connect to, on Amazon EKS, deployed with Helm and GitHub Actions
Mutual TLS between every kiosk and AWS across CloudFront, API Gateway and ACM, so each device proves its identity with its own certificate
Log monitoring and alerts through CloudWatch, Lambda and SNS

Amazon EKS, Helm, GitHub Actions, Mutual TLS, CloudFront, API Gateway, ACM, CloudWatch

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04 · CRM and automation

Lead to signed contract in one system

A real estate business

from first enquiry to signature: 1 systemfrom first enquiry to signature

One sales system covering the whole run: lead intake, follow-ups, deal management, sending the contract and getting it signed.

Less manual work. Less time spent managing each deal. Follow-ups easier to keep on top of. Contracts sent and signed from one place. Every deal visible to the whole team.

Zoho CRM, Workflows, Document and signature integrations

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05 · CRM and automation

Quotations without the retyping

A Zoho-based system

quotes created, managed and tracked together: Zohoquotes created, managed and tracked together

A Zoho system where quotes are created, managed and tracked in one place, so the same details are never prepared twice.

Less repeated data entry. Quotations take less time to create. Every quote created, managed and tracked in one place.

Zoho, Custom functions, Workflows, Quotation automation

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06 · Business automation

Data synchronisation and reporting

Business integrations

one source for every dashboard: Zoho Analyticsone source for every dashboard

Integrations that keep the applications in sync and feed one central place for reporting and analytics.

Data synchronised between applications automatically. Less manual transfer between systems. One reliable source for dashboards and reports.

Zoho APIs, REST APIs, Webhooks, Deluge, Data mapping, Zoho Analytics

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07 · AI and machine learning

Conversational AI across four channels

A multi-channel messaging platform

channels in one platform: 4channels in one platform
with webhooks, bookings and CSV search: RASAwith webhooks, bookings and CSV search

One Django platform for SMS, WhatsApp, Facebook and web chat conversations
Conversational AI on RASA, extended with webhooks, bookings and search over uploaded CSV files
Supporting APIs in Flask, containerised with Docker, and a Go module for local SMS gateways

Django, RASA, Flask, Docker, Go, PostgreSQL, Celery, Elasticsearch

08 · Custom software

A recruiting platform moved to serverless

Recruiting software for a US jobs company

Flask microservices behind GraphQL: LambdaFlask microservices behind GraphQL
outreach channels: email, SMS and push: 3outreach channels: email, SMS and push

Candidate outreach by email, SMS and push notification, with events published to Facebook, Meetup and Eventbrite
The application rebuilt from Web2py as Flask microservices on AWS Lambda, behind a GraphQL layer
Unit and end-to-end tests across the APIs in Pytest

Flask, AWS Lambda, GraphQL, DynamoDB, SQS, Twilio, Pytest

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