Industries
The seam looks different in every sector.
These are the joins that characteristically break in each of these industries. This describes a pattern we see; no client is named on this page. We have not published client work, and this page does not imply any.
Professional services
Between the proposal and the invoice. Work is won in one system, delivered in a second and billed from a third, so utilisation and revenue never quite reconcile.
Logistics and distribution
Between dispatch and finance. The job is complete in the operations system days before anything can be billed for it, because nothing carries the completion across.
Education and training
Between enquiry and enrolment. Admissions data is re-keyed from a form into a student system by hand, at exactly the point in the year when volume is highest.
Financial services
Between onboarding and the ledger. Compliance evidence lives somewhere other than the record it belongs to, so every audit becomes a retrieval exercise.
Field services and trades
Between the job and the office. What happened on site reaches the back office as a photograph and a text message, and someone types it into two places.
Software and SaaS
Between product usage and the CRM. Sales cannot see what the account is actually doing, so renewal conversations start from a spreadsheet exported last week.
Your sector not listed does not mean we cannot help. The pattern is nearly always the same shape: two systems that each work, and a person in between them.
Start with the seam that is costing you the most.
A first call is a scoping conversation. If there is no system worth building, we will say so.